Privacy Policy

About this policy

Northgate Building Group NSW Pty Ltd (Northgate, we, us or our) respects your privacy. This policy explains how we handle information through our website and Northgate Social Analytics, our internal application for managing authorised Facebook and Instagram business assets.

Information we process

When an authorised person connects Meta business assets to Northgate Social Analytics, we may process:

• Meta user, business, Page, Instagram professional account and advertising account identifiers.
• Content and media metadata required to publish and manage approved posts.
• Organic engagement, audience and advertising performance metrics.
• OAuth access tokens, granted permissions and connection status.

We do not ask for or store Facebook or Instagram passwords.

How we use information

We use this information to authenticate authorised users, connect Northgate business assets, publish and manage approved content, review performance, manage advertising where specifically authorised, troubleshoot technical issues and protect the security of our systems.

Disclosure

We do not sell or rent personal information. Information may be processed through Meta's official APIs and by service providers that support our hosting, security and business operations. We may also disclose information where required by law.

Retention and security

We retain information only for as long as it is reasonably needed for the purposes described above or to meet legal obligations. Access tokens are removed or invalidated when the relevant connection is revoked or no longer required. We use reasonable technical and organisational measures to protect information from unauthorised access, loss or misuse.

Your choices

You can revoke access through your Meta account or business settings. You can also ask us to access, correct or delete information associated with your use of the application. See our data deletion instructions.

Contact

For privacy questions or requests, contact [email protected].

Changes to this policy

We may update this policy when our practices or legal obligations change. The effective date above identifies the latest version.