Privacy Policy

About this policy

Northgate Building Group NSW Pty Ltd (Northgate, we, us or our) respects your privacy. This policy explains how we handle personal information when you visit our website, make an enquiry, or interact with our advertising, and how we handle information in Northgate Social Analytics, our internal application for managing authorised Facebook and Instagram business assets.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information you give us

When you submit an enquiry form, request a call, or contact us by email or phone, we collect the information you provide. Depending on the form, this may include:

• Your name, email address and phone number.
• The suburb or location of your property.
• The type of project you are considering, the stage it has reached, your indicative timing and any indicative budget range you choose to share.
• Any other details you include in your message.

Fields marked as optional can be left blank. You do not have to give us an indicative budget or timing to make an enquiry.

Information we collect automatically

When you visit our website, we and our service providers automatically collect technical and usage information, including:

• Your IP address, approximate location derived from it, browser, device type and operating system.
• The pages you view, the links and buttons you select, how far you scroll, and how long you spend on a page.
• The website, search engine or advertisement that referred you, including advertising click identifiers.

This information is collected through cookies and similar technologies, as described below.

Cookies and similar technologies

Our website uses cookies and similar technologies to keep the site working correctly, to understand how the site is used, and to measure the performance of our advertising.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may affect how parts of our website function. Where a service listed below offers its own opt-out, we have noted it.

Analytics and session recording

We use the following services to understand how our website is used and to improve it:

• Google Analytics and Google Tag Manager, provided by Google, to measure website traffic, page performance and the actions visitors take. You can opt out of Google Analytics using Google's Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
• Microsoft Clarity, provided by Microsoft, which records how visitors interact with our website. This includes behavioural metrics, heatmaps, and session replay, which is a reconstruction of mouse movement, clicks, scrolling and page navigation during a visit. Microsoft's handling of this information is described in the Microsoft Privacy Statement at privacy.microsoft.com/privacystatement.

Session replay is configured to mask the content you type into form fields, so the text you enter into an enquiry form is not captured in the recording. We do not use these tools to identify individual visitors, and we do not combine session recordings with your enquiry details to build a profile about you.

Advertising

We advertise on Google Search and may advertise on Meta platforms. When you arrive at our website from one of our advertisements, we receive a click identifier that lets us measure which advertisement and search led to your visit, and whether that visit resulted in an enquiry.

We use this to measure advertising performance. You can manage the advertising personalisation associated with your Google account through your Google account settings, and with your Meta account through your Meta ad preferences.

Northgate Social Analytics

When an authorised person connects Meta business assets to Northgate Social Analytics, we may process:

• Meta user, business, Page, Instagram professional account and advertising account identifiers.
• Content and media metadata required to publish and manage approved posts.
• Organic engagement, audience and advertising performance metrics.
• OAuth access tokens, granted permissions and connection status.

We do not ask for or store Facebook or Instagram passwords.

How we use information

We use enquiry information to respond to you, assess whether we are the right builder for your project, prepare quotes and proposals, and manage any project we go on to deliver for you. We use website and advertising information to understand how our website is used, improve it, and measure whether our advertising is reaching the right people.

For Northgate Social Analytics, we use information to authenticate authorised users, connect Northgate business assets, publish and manage approved content, review performance, manage advertising where specifically authorised, troubleshoot technical issues and protect the security of our systems.

We will only send you marketing communications where you have asked for them or where we are otherwise permitted to do so, and every such message will include a way to opt out.

Disclosure and overseas recipients

We do not sell or rent personal information.

We disclose personal information to service providers who help us operate our business, including our website hosting provider, our enquiry form provider (Formspark), our analytics and advertising providers (Google and Microsoft), Meta's official APIs, and our customer relationship and email systems. We may also disclose information to subcontractors and suppliers where this is necessary to quote or deliver your project, and where required or authorised by law.

Several of these providers store and process information outside Australia, including in the United States and other countries where they operate data centres. By providing your information to us, you acknowledge that it may be handled overseas by these providers, and that overseas recipients may not be subject to the Australian Privacy Principles.

Retention and security

We retain enquiry and project information for as long as it is reasonably needed for the purposes described above, to maintain records of work we have quoted or completed, and to meet legal obligations, including obligations under building and consumer law. Website analytics and session recordings are retained according to the retention settings of the relevant provider. Access tokens are removed or invalidated when the relevant connection is revoked or no longer required.

We use reasonable technical and organisational measures to protect information from unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You can control cookies through your browser settings, opt out of Google Analytics using the add-on linked above, and manage advertising personalisation through your Google and Meta account settings. You do not have to complete optional form fields, and you can contact us by phone instead of using a form.

For Northgate Social Analytics, you can revoke access through your Meta account or business settings. See our data deletion instructions.

Access, correction and complaints

You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. You can also ask us to delete information where we are not required to keep it. Contact us using the details below and we will respond within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing access in some circumstances.

If you are not satisfied with how we have handled your personal information or your request, you can make a complaint to us using the details below. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

For privacy questions, requests or complaints, contact [email protected], or write to Northgate Building Group NSW Pty Ltd, 192 Ben Boyd Road, Neutral Bay NSW 2089.

Changes to this policy

We may update this policy when our practices or legal obligations change. The effective date above identifies the latest version.